SERVICE AGREEMENT & ACKNOWLEDGEMENT FOR TUTORING SERVICES

SERVICE AGREEMENT

Boost Learning Tutoring Services is committed to supporting student success by matching students with qualified, expert instructors. Boost Learning oversees tutoring sessions and related processes to help ensure a safe, respectful, and professional learning environment for both students and instructors. This agreement outlines the responsibilities of parents/guardians, students, and Boost Learning to promote clear communication, accountability, and a positive tutoring experience for all parties.

COMMUNICATION

Parents will be provided with updates regarding student learning through weekly session summaries. For private tutoring, every student will have a profile which includes information regarding their learning goals, established by an initial and ongoing data collected by the Boost Learning instructors, school, or parents.

For any inquiries related to session updates, scheduling, or payments, please contact your Boost Learning administrator. Kindly refrain from contacting the tutor directly. All communication will go through the Boost Learning administrators. Our aim is to honor the instructor's allocated session time, which is dedicated to student instruction. The Boost Learning administrators will be the main point of contact for any questions or feedback regarding learning goals. If communication with the instructor is necessary, the Boost Learning administrator can coordinate a meeting within the time frame of the student session. Please reach out to your Boost Learning administrator regarding the compatibility between student and teacher and adjustments can be made as necessary.

SCHEDULING

Please note we require 24+ hour notice for any changes in scheduling. Sickness related changes require notification at least 1 hour before the session. All other scenarios result in a loss of a session.

CANCELLATIONS: In the event of any delays or the need to cancel a session, please contact us by phone or email as soon as possible. Please note that sessions canceled less than 24 hours notice (not due to sickness) will be considered lost time and cannot be rescheduled. All last-minute cancellations within 1-hour will also result in a lost session.

For 2-student classes: If one student needs to cancel but has provided notice 24+ hours in advance, the session will be rescheduled for both students. If notice is provided in less than 24 hours, the session time is forfeited (loss of a session) and the class may still proceed with the second student unless it is agreed upon to reschedule.

LATE ARRIVALS: While we understand that unforeseen circumstances may cause students to arrive late, we do not expect our tutors to compensate for the lost time. However, if a tutor is late, they are expected to make up for any time that was lost.

REFUND POLICY

For private tutoring, in the event that a package must be refunded due to extenuating circumstances, a refund can be issued after deducting the total amount of the used hours based on an a la carte rate from the total amount paid.
For group classes, if you notify us before the class starts, you can apply for a 75% refund or a 100% credit on your account for future enrollment.
If you notify us before the 2nd class starts, you may receive 60% of the remaining balance refund or 100% of unused credit on your account for future enrollment.
If you notify us after the 2nd class, you may receive 50% of unused credit on your account for future enrollment.

ACKNOWLEDGEMENT OF TUTORING ENVIRONMENT
By signing this agreement, I, the undersigned parent/guardian, acknowledge and agree to the following:

1. One-on-One Sessions: Tutoring sessions may occur in a one-on-one setting between the student and the assigned instructor. While Boost Learning takes measures to promote safe environments, the nature of tutoring often necessitates individual attention and public settings are not always guaranteed.

2. Parental Responsibility:

I will maintain open communication with my child about their interactions with the instructor and tutoring experiences.
I will ensure my child uses their phone appropriately, especially during tutoring sessions, to foster transparency.
I will discourage private or unmonitored communication between my child and their tutor.

3. Prohibited Direct Communication: Tutors are prohibited from directly contacting students via phone, email, or other communication platforms without including a Boost Learning administrator ("Admin") in the correspondence. This policy applies to:

Phone calls
Text messages
Emails
Social media or other digital platforms

4. Monitoring and Oversight: Parents/guardians are encouraged to review all communications related to tutoring and report any concerns to Boost Learning promptly.

I hereby confirm that I have read, understood, and agree to the terms outlined in this service agreement. I acknowledge that my active involvement and attentiveness as a parent/guardian are essential to ensuring a safe and secure tutoring environment. I understand my responsibilities in agreeing to a designated meeting location, and I recognize the importance of my role in maintaining safety throughout the tutoring sessions.

Parent/Guardian Name

Student Name

Parent/Guardian Signature

SERVICE AGREEMENT & ACKNOWLEDGEMENT FOR TUTORING SERVICES

ACKNOWLEDGEMENT OF TUTORING ENVIRONMENT By signing this agreement, I, the undersigned parent/guardian, acknowledge and agree to the following:

2. Parental Responsibility:

I will maintain open communication with my child about their interactions with the instructor and tutoring experiences.

I will ensure my child uses their phone appropriately, especially during tutoring sessions, to foster transparency.

I will discourage private or unmonitored communication between my child and their tutor.​

3. Prohibited Direct Communication: Tutors are prohibited from directly contacting students via phone, email, or other communication platforms without including a Boost Learning administrator ("Admin") in the correspondence. This policy applies to:

4. Monitoring and Oversight: Parents/guardians are encouraged to review all communications related to tutoring and report any concerns to Boost Learning promptly.

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ACKNOWLEDGEMENT OF TUTORING ENVIRONMENT
By signing this agreement, I, the undersigned parent/guardian, acknowledge and agree to the following:

I will discourage private or unmonitored communication between my child and their tutor.