SERVICE AGREEMENT

Updated 10/5/26 at 11:00am

​

Boost Learning Tutoring Services is committed to supporting student success by matching students with qualified, expert instructors. Boost Learning oversees tutoring sessions and related processes to help ensure a safe, respectful, and professional learning environment for both students and instructors. This agreement outlines the responsibilities of parents/guardians, students, and Boost Learning to promote clear communication, accountability, and a positive tutoring experience for all parties.

​

COMMUNICATION

Parents will be provided with updates regarding student learning through weekly session summaries.

For individualized tutoring, student will have a profile which includes information regarding their learning goals, established by an initial and ongoing data collected by the Boost Learning instructors, school, or parents. 

​

All communication regarding your student’s services should go through Boost Learning administrators. Please refrain from contacting tutors directly outside of scheduled instruction.

​

Our goal is to honor the instructor’s allocated session time, which is dedicated to student instruction. The Boost Learning administrators are the primary point of contact for questions or concerns regarding learning goals, scheduling, services, payment, tutor fit, or other aspects of your student’s program.

​

Please do not request or exchange a tutor’s personal contact information, including their personal email address or phone number. Questions or concerns regarding tutor fit, employment, or other administrative matters should be communicated directly with Boost Learning administration so they can be addressed promptly and appropriately.

​

If direct communication with an instructor is necessary, a Boost Learning administrator may coordinate a meeting during the student’s scheduled session time or arrange a separate meeting that is billed as paid instructional/consultation time.

​

Any changes to a student’s learning goals or requested services must also be communicated to and approved by Boost Learning administration first. This includes changes in subject matter, academic focus, or service type (for example, changing from general subject tutoring to test preparation). These changes may affect the appropriate tutor assignment, as well as the tutor’s qualifications, expertise, preparation requirements, and compensation structure. This process helps ensure that students are matched with an instructor whose background and expertise are appropriately aligned with their updated needs.

​​

SCHEDULING CHANGES

Please note we require 24+ hour notice for any changes in scheduling. Sickness related changes require notification at least 1 hour before the session. Boost Learning reserves the right to request a medical note. See below for more details regarding our health policy. All other scenarios result in a loss of a session. ​

 

For 2-student classes: If one student needs to cancel but has provided notice 24+ hours in advance, the session will be rescheduled for both students. If notice is provided in less than 24 hours, the session time is forfeited (loss of a session) and the class may still proceed with the second student unless it is agreed upon to reschedule.

​​

LATE ARRIVALS: While we understand that unforeseen circumstances may cause students to arrive late, we do not expect our tutors to compensate for the lost time. However, if a tutor is late, they are expected to make up for any time that was lost.

​​​​

LATE PICKUPS & SUPERVISION: Tutoring sessions end at their scheduled time. Parents/guardians are responsible for picking up students promptly at the conclusion of each session. Older students may self-dismiss if approved in advance.

 

Tutors are not responsible for supervising students beyond the scheduled session time and are not liable for students once the session has ended. If additional supervision for a late pick up is needed, please contact your Boost Learning administrator immediately.

• A 5-minute grace period is provided. Pick-ups more than 5 minutes past the scheduled end time will incur a $20 late pick-up fee.

• If pick-up is more than 15 minutes late, an additional charge of $1 per minute will apply to compensate the tutor for extended supervision time. Late pick-up fees will be billed to the account on file.
   

HEALTH POLICY
Please Keep Your Child Home If They Have:

• A fever of 100.4°F or higher

• Vomiting or significant diarrhea

• A worsening or severe cough or respiratory symptoms

• An unexplained or potentially contagious rash

• A diagnosed contagious illness

• Symptoms that prevent them from comfortably participating in tutoring

Students may generally return when:

• They have been fever-free for at least 24 hours without medication.

• Vomiting has resolved and diarrhea has significantly improved.

• Respiratory symptoms are improving.

• They are well enough to comfortably participate in their session.

A mild lingering cough or runny nose may be okay if symptoms are improving and the child otherwise feels well.

​

Please notify Boost Learning if your child has a contagious illness that may have exposed other students or instructors.

​​​​

REFUND POLICY

• For private tutoring, in the event that a package must be refunded due to extenuating circumstances, a refund can be issued after deducting the total amount of the used hours based on an a la carte rate from the total amount paid. Parents also have the option to transfer 100% of the available credit for a future service. 

• For group classes, if you notify us before the class starts, you can apply for a 75% refund or a 100% credit on your account for future enrollment.

• If you notify us before the 2nd class starts, you may receive 60% of the remaining balance refund or 100% of unused credit on your account for future enrollment.

• If you notify us after the 2nd class, you may receive 50% of unused credit on your account for future enrollment.